Art and Science of the Hotel Concierge


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Non-member: US$63.95

This book details every aspect of the profession of hotel concierge, focusing on the service issues and opportunities that have shaped the concierge profession. The book features illustrative true stories, immediately implementable tips, and occupational hazards, collected from concierges and service experts from all over the world.

Topics include:

  • Thinking like a concierge
  • Building and nurturing relationships
  • The effects of technology on the concierge’s role
  • The evolution of the concierge phenomenon

Attention Instructors:
This title is distributed in the United States by Pearson Higher Education. For additional instructor information or to place an order, please visit Pearson’s website.

To find your Pearson customer service representative, visit http://www.pearsonhighered.com/replocator/.

Also available in: Spanish

Author: Holly Stiel, with Lin Ivice
©2011, 18 chapters, Softbound
ISBN 978-0-7627-7852-2

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