Art and Science of the Hotel Concierge
This book details every aspect of the profession of hotel concierge, focusing on the service issues and opportunities that have shaped the concierge profession. The book features illustrative true stories, immediately implementable tips, and occupational hazards, collected from concierges and service experts from all over the world.
- Thinking like a concierge
- Building and nurturing relationships
- The effects of technology on the concierge’s role
- The evolution of the concierge phenomenon
This title is distributed in the United States by Pearson Higher Education. For additional instructor information or to place an order, please visit Pearson’s website.
To find your Pearson customer service representative, visit http://www.pearsonhighered.com/replocator/.
Also available in: Spanish
Author: Holly Stiel, with Lin Ivice
©2011, 18 chapters, Softbound