Certified Front Desk Representative START Study Guide
START (Skills, Tasks, and Results Training) for Individual Positions offers flexible, and concise instructions on how to perform key tasks, along with the general hospitality knowledge, and soft skills needed to succeed in a front-line position at a lodging property.
The START study guide for Front Desk Representative is intended for trainees learning in a classroom setting. The guide is divided into three sections for the trainee:
• Knowledge that all hospitality employees need
• Knowledge specific to the Front Desk Representative position
• Common tasks broken down into a step-by-step method
• Study Guide
• Certification exam scan sheet
The trainer’s resource is the START Instructor Guide for Front Desk Representative and includes the printable certification exam questions.
Successful candidates who complete the START program and pass the 30 multiple-choice Front Desk Representative certification exam with a score of 70% or higher will receive a certificate, lapel pin and global recognition for their accomplishment.