Certified Front Desk Representative Online Program
The Certified Front Desk Representative credential recognizes the skills and knowledge needed to succeed as a professional in a front-line position at a lodging property.
The certification is supported by the START (Skills, Tasks, and Results Training) for Front Desk Representative. The online program presents concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge, and soft skills needed in the hospitality industry.
• Three-month online access to START program from date of purchase
• Access to first online certification exam (retake fees apply if exam is not passed on first attempt)
Successful candidates who complete the START for Front Desk Representative online program and pass the 30 multiple-choice questions certification exam with a score of 70% or higher will receive a certificate, lapel pin and global recognition for their accomplishment.